This past weekend I made an appointment to have a "Night on the Town" package done so I could look my best for an evening with my fiancé. I was using a gift certificate which was given to me in 2009 (according to Coco Mazzi). I informed the woman whom I spoke with on the phone who I was booking my appointment with that I had a gift certificate. I know I had received the gift certificate a few years ago, so the day before I had looked it up on their website to confirm their policies, their website stated "NO Expiry" I thought that was great. There was never a thought that crossed my mind that I should ask about additional inflation costs over the years. The only reason I was using my gift certificate so many years later, is because just after I had been given it as a gift, my fiancé was diagnosed with cancer, then right after my mom was diagnosed with cancer, this took up many years of my life, never allowing me to have a night on the town until now. I was so excited to get dolled up to look my best for my fiancé, I was having such a great time getting pampered. It felt even better because I knew I could walk out paying nothing but the gratuities. Boy was I wrong. When I got to the counter and showed her my gift certificate she told me it would be $75, my jaw dropped and my heart sank, then the lady behind her said "no no that's not right" I thought oh good she must have made a mistake, she then tells me "no its $90-I almost fell over. My free day out has now cost me $90 that I didn't have. I told the cashier that wasn't right, that cant be. She told me "Sorry hun, inflation goes up, your gift certificate was purchased at a dollar amount of $75 and the package now costs $110". No where on their website or gift certificate does it state if a gift certificate purchased is not used within a certain time period-you will need to pay the difference of inflation that's accumulated over the years. I left feeling humiliated, robbed and angry. I don't have an extra $90 to spend on hair, make-up and nails right now, I'm trying to recover our finances from having a partner with cancer. I used this certificate because it was going to be FREE! My fiancé called the salon when I got home because I was so upset and stressed. The manager didn't care and had no sympathy towards my situation. I will never return to Coco Mazzi again or refer my family like I was planning.