Absolutely horrible. I made an appt for my sister and myself, both for 2:30 PM on Sat, 2/7/2015. We arrived on time. We then waited for 20 minutes before someone brought us in. There was only 1 employee to take care of both of us. She was running around doing many things at once while doing a pedicure for me, and waxing and a manicure for my sister. We were there for 2 and 1/4 hours for my pedicure and my sister's lip and chin wax and manicure with a paraffin treatment. We had planned on an hour or so, and because they did not provide 2 concurrent appointments, we were late for the function that we were going to that evening. It was hectic and the furthest thing from a relaxing spa experience. There was loud rap music playing the whole time The women who was taking care of us made my sister dip her hands in the hot wax pot for the paraffin treatment. I have NEVER seen anyone do this before. My sister complained that it was too hot, but the woman didn't care. The absolute WORST spa experience I've ever had. I am going to dispute the bill. This place should be shut down by the health authorities.

terrible haircut, they cut my hair DRY after shampooing it, she thinned out the bottom making it look super unhealthy and when barely trimmed any layers that I had asked for. Hairdresser did not speak almost any English and gave me a huge attitude when I was asking what she was doing. My hair looks HORRIBLE.

Amazing! Been going there since I was 5 years old and they have always taken care of me no matter how ridiculous I have been!

Well I saw the negative reviews here and I have to say I was very surprised. Now I can't comment on the spa aspects because I go for one reason. That is to get a haircut from John the owner. Now John is one of the best around for men's haircuts. Its a little more expensive than you would ordinarily pay at Haircuttery or Supercuts, but I've always walked out of their with a perfect haircut. John is also a very nice and friendly person to chat with. If your looking for a great mens haircut in the Manchester, CT area go to John, youll be glad you did.

I LOOOVE this place!! I was shopping with my friends nearby when we decided to get impromptu manicures/pedicures. Not only were they open late, but we were ushered in right away by incredibly friendly staff. The massage chairs were unbelievably comfortable and the minute we sat down, we were offered complimentary wine! It was very clean and the manicurists were so personable and professional. We also got to keep the files/buffers/pumice stones they used for us. I had scheduled mani/pedis for my bridesmaids in August at another place in West Hartford, but after this experience, I immediately booked it here and canceled the other place, even though this one is 20 minutes farther. The prices were very reasonable too!!