My boyfriend bought me a $250 gift certificate less than a year ago when the business was "Serenity Day Spa" which is now "Tranquillo Vi Day Spa". A few months ago, I went into purchase two more gift cards for my sister and mother so that we could all go in together for facials/massages. I noticed the ownership had changed, so I asked the manager if I could still use my $250. She assured me that I absolutely could (since it would be illegal to not accept). So, today my boyfriend and I came in for a couples massage since the gift card expires in a month and a half, and we were told that they would be not honoring the $250 gift card, therefore, my boyfriend had paid $250 that he would not be getting back and no one would be able to use at the spa. It's safe to say that we left there with no massages, $250 lost and absolutely livid. We will be calling the Better Business Bureau, and I recommend the many, many others who purchased gift cards and are having their money stolen from them do the same! I understand that this business claims that they were never given the money from the previous corporation, however, that is not our problem. Tranquillo should be honoring the gift cards and not stealing from their customers. Buying a business is a risk, and this is something that can happen when you buy a business. A good business owner should be fighting the previous corporation for their money that was taken, and not putting the costs on their customers. Any good business owner would do that, which makes me question which business has pocketed our $250. I shouldn't have to worry about this. A $250 spa gift card as a gift for Christmas has turned into an enormous headache and huge disappointment, thanks to both of these businesses. In conclusion, AVOID AT ALL COSTS.

Terrible customer service. Told 2 different appointment times (one when making the appointment, one when received the call to confirm appointment). Massage therapist was good. Front desk clerk was unwelcoming and quite rude. Loved this place when it was Serenity. Have been here twice since new ownership, will not be returning.

I had called Serenity Day Spa to try to get my daughter an appointment, for a facial and Mani/pedi. I was put on hole for 20 minutes, than disconnected, I called back and put on hold for another this time 5 minutes. I was told that there were no appointments available within the 3 week time frame I was looking for. My daughter is very flexible with times. I was told to hold on again. I hung up. So I decided to come to Serenity, I moved right up the road. I walked through the door and I was left standing there for 5 minutes before I was even acknowledged. I heard as voice, I can help you over here. As I approached the desk there were 2 people up there, they were cold and unfriendly. I think I disturbed their lunch. I told them I was new to the area, and was trying to find a nice place where I and my daughter can come. I also told them I was left on hold for 20 minutes and than hung up on, replied, "yea the phones get busy". How unprofessional. I said thank you for your time, and left, I will be looking at other spas in the area.

My wife and I spent the day at Serenity Day Spa, we go to spas all the time. We were greeted with friendly people at the door who brought us to change into cozy robes and spa sandals. After we changed we relaxed in the Serenity room with hot tea and cookies. We had many services, massages, facials, manicures and pedicures. All of which were absolutely delightful. The staff was knowledgeable in their craft and couldn't be more accommodating. We will definitely come back. They even have a special room where you can have a party! I will definitely come back

I had a fabulous Serenity Pedi today The new owner has a Spa Manager Great Service