Reviews
I got a great cut at The Hair Place. I worked with Sandi who was very nice in person and on the phone. She knew what she was doing and listened to me when I told her what I wanted done. It's not the most glamorous salon around but that doesn't matter to me as long as I get a good haircut. We had a nice conversation and it was an enjoyable experience all the way around.
I didn't even make it to 'Hair Place' before receiving a bad first impression. I was calling various hair care establishments in the area to get information about their services and prices, and I mistakenly called Hair Place twice. When I unknowingly called the second time and again said my spiel about "calling to get information about your services...", the employee (whom I'd just spoken to a few minutes ago and recognized my voice) said in a very rude tone "You just called here 10 minutes ago and I told you." What?! I was so shocked. I apologized for calling twice and all she said was "uh-huh". Customer service- good customer service- is what makes a business work; I felt so off put from her that I will never go there. It would have been more professional to maybe give a little laugh and say with a smile "oh I think you called here a few minutes ago, but if you need the information again I'd be more than happy to give it to you." or not even mentioned that I just called at all. The unprofessionalism on the phone made me wonder how the shop itself is run and for that reason I will never be tempted to try their services.
