As I entered I was immediately asked to sign-in and have a seat as no one was available. I didn't mind waiting. Another woman walked up towards the front and asked me what I came in for, I answered her, and she told me to sign-in. I advised that I've already signed in, and she replied, "Okay, 10 more minutes". Two customers walked into the nail salon, signed-in, and sat down. Two workers emerged from the back and asked the two woman to have a seat at their stations. I was furious. I spoke up and said, "I was here before these woman and I have been sitting here waiting after two workers have asked to sign in and wait for someone". The workers looked at each other, spoke Vietnamese to eacher, and decided to tell me that I will need to wait another 20 minutes for someone. So, I proceeded to tell them that thier "sign-in chart" was beyond pointless, and they are asinine to think that I would continue to give them any business. I left immediately and will never return. It was my first and last time at this place. I would not recommend it to anyone who appreciates good customer service.

I went in a long time ago and had my nails done and they weren't done the way I wanted them and they didn't listen to what I wanted. The guy who was doing my manicure cut the side of my finger while doing it, didn't apologize and proceeded to do my nails with an open cut on my finger!! Don't waste your time. Not worth the money.

Save you time and go to one of the many other "nail" places around Roanoke. The staff is rude and just made me fell uncomfortable. I got a pedicure and the guy just chatted with another worker the WHOLE time. I also got an eye brow wax and the girl did it so quick like I was wasting her time AND she messed them up! Would not recommend to anyone!!

Love this place. Always Clean and Friendly. The staff is nice, they do talk ALOT amongst them selves. But they do a wonderful job. I usually just walk in and they get to me asap.

I have been going to this location for several years and they are excellent. The salon is clean, the staff is very friendly and the services are stellar.