This has been my staple place for a hair cut over the last couple years. Overall it has been a very good experience, and I am giving my rating based on my overall all experience there. But the reason I am writing this review is based on one employee in particular, Lori. I agree is Dennis below. She did and extremely poor job. I asked for an extremely simple hair cut (the same one I always do), and she did the most basic and crude job possible, didn't go back through it to trim out any uneven surfaces, and even managed to do a really poor job trimming my beard (something I can manage in morning while hungover). Update: Lori was gone the next time I went in, and they seem to cycle through a few of the stylists/barbers, which is fine as they all seem to be of good quality and skill. Would definitely recommend if this is place is local for you.

I'm sorry but this place has gone downhill since Lisa left. It is basically a revolving door of new stylists and you never know how much experience they have. One stylist actually insulted me because my daughter is black and white and I do not know how to braid her hair! The final straw happened when Suzanne gave me the worst haircut of my life. I discussed exactly what I wanted and looked through HER styling book with her. We talked about how I have fine thinning hair and if the layers are too short my scalp shows. We picked a cut that was perfectly reasonable for my type of hair - actually she was the one who picked it. Then she just proceeded to do what she wanted. She basically gave me a mens cut and I looked like I just got out of the army. It's four weeks later and now I swear I have a mullet! Every time I look in the mirror I want to cry because i can still see my scalp. I am travelling this summer to visit my parents and I will have my previous stylist try to fix the back. No one should give this place their business anymore.

I have been going to this hair cuttery for years now, never have i had a problem. Best customer service around!!! Everyone is always very kind to my daughter and I. I always ask for Suzanne... she always does a amazing job on my hair and my daughter's. Please Do not hesitate to go to this salon because of a 1 bad stylist, who from what i heard no longer works there anyways. :)

Lisa did an AWESOME job cutting my hair! The salon was very clean and professional. I would definitely recommend this Hair Cuttery over any other ones in Richmond, VA.

So after how many years that the online reviewing is happening I'm going to do what i hate:write a review!I went to cut my hair in pretty straight forward mans short cut.well apparently here you have to go twice and they STILL wont get it right!stay AWAY from Lori!she is a butcher!she didn't even have the slightest look of remorse on her face.she looked at me like i was crazy!their is this other lady a little older looking that is good but unfortunately don't remember her name.choose the older lady if you go and not the butcher a.k.a Lori