Worst mani pedi today... EVER. My fingers are shredded, filed down to the quick and bleeding in some cases, the cuticles were left ragged when she wasn't ripping my skin with the metal cuticle scraper. The polish was old and gluggy and it looked like a five year old had painted my nails, the edges were left bare and it was uneven and smudged, I took the polish off my finger nails as soon as I was able. Several fingers are still sore as are three of my toes. Fail Fresh Nails Rouse Hill... FAIL

TERRIBLE customer service. Not even a 'hello' or 'how are you' when the salon clerk starts working on your nails. They start butchering your nails and 'go and pay' is all you hear from them once they're done. I have been here twice; the first time I gave a benefit of the doubt and thought I might try it again some other time, despite the appalling service. The second time around confirmed that I'll never step foot in this place again. The salon clerk soaks my hands in acetone and forgets that I'm there, and I inform another staff member that my hands are burning while she gets the same person to remove my polish. Appearing confused while my polish is struggling to come off, I tell her that I had gel on. "Well you should of told me" is all I hear behind her mask, in an abrupt tone. I'm sorry, but if you at least had the courtesy to not only say hello, but to perhaps have the common sense to ask if I had shellac on, then I would of been able to tell you. I am not a mind reader. The polish ended up cracking and my nails started splitting after three days anyway. All in all, horrible customer service and a poor, rushed job, which somehow took almost two hours to do.