I've been getting my nails done for 5-6 years, the same acrylic nails with shellac overcoat, I've been going to Helen's nails for a couple months even though they have done an unsatisfactory job I have still gave them the benefit of the doubt and went back. Now let me say, after the numerous chances I have given them I was wrong, this most recent time, I always asked for my nails to look a little thicker on the top and the lady refused to do what I wanted because she thought it was ugly... They're my nails not yours... After giving me a REFILL, with a shellac coat which only usually comes up to around $30-$45, I was charged $70. Never in my life have I paid $70 for an acrylic REFILL. I was ripped off and when I showed them the prices they had listed and that they should recalculate the total they laughed at me. Another major issue is the language barrier, their English is not understandable at all and I've realized when they notice you do not understand what you're saying they take advantage and add things to your bill you never even asked for. This by far is the worst nail place I've ever been to and I will not be visiting there in the future and I recommend if you want your nails done for the correct price and what you are asking for, go elsewhere. Jane and Finch mall does a way better job.

My toe was red and throbbing for 2 days after a recent pedicure in which the large toe nail was cut…papinfully…far too low. I needed an antibiotic cream to calm the redness and anti-inflammatory for the pain. I thought to address this with Helen and the employee who cut the nail. I drove down again and showed them the redness and where the nail level was cut below the natural nail line. I explained the throbbing - even my sock rubbing against the toe still hurt! Both Helen and the employee who had cut the nail 2 nights before dismissed my concern. In a salon full of clients, she commented loudly with disdain: It's nothing...wait a few days...you complain about nothing! In spite of my toe still being red and sore, I had to ask them both repeatedly NOT to touch the toe as they were trying to physically point out to me that it was no big deal and not their responsibility. I asked for a refund...and Helen just laughed and walked away returning to her seated client. Be aware - there is NO accountability for poor service here; in fact, you'll be mocked for complaining. I regret recommending this place to neighbours. I WON"T be returning.

I have been a loyal customer at this place since they opened, a couple of years ago, as I live on campus at York and also work there, so for me, to walk here in the summer months is a breeze. The staff have always been nice to me and I usually come in for a manicure, shellac manicure, and have had acrylics applied once and removed twice. Now, to preface, I use an electric wheelchair. This means that my chair is a few inches higher than the chairs that they use in the spa. I also cannot transfer out of my chair. I have a plexiglass tray attached to my chair, which is easily removable so that I can go up to one of their manicure table and get my nails done. Indeed, this is what I have always done at every other salon I've ever gone to. Usually, there is a little bit of confusion and a few flummoxed expressions in the beginning, but once the staff realizes that it's not a big deal, they just do my nails. I've been growing my nails out for a couple of weeks now with the intention of getting gel overlays and an french airbrush. Today, around 6:30pm, I stopped by the salon and there were quite a few people waiting. I told one of the owners that I wanted gel overlays and he informed me that they were quite busy and to come back. To make things easier, I texted my attendants who happens to be living close by for the summer to ask her to come with me (incidentally, I pay $15 an hour for attendant care). We returned at the salon around 7:20 and the other owner, Helen, who does most of the gels and acrylics I believe, flat-out refused to service me. Even though I told her that I had brought someone and that I could take off my tray, and that this is what they do for me at every other nail salon, she just stared at me silently and told me that they could only do a regular manicure for me (for which I don't have to take off my tray). I explained everything to her again and asked one more time if she could do the gel overlays. After a loaded pause, she simply looked at me and said “sorry, no". I will never go back to this place again. I will recommend to all of my friends and colleagues never to go to this place either, and I will post a negative review about this discriminatory business on every website that I can find. This is Canada and it is 2012 and if I'm paying for my nails to be done, I should be able to get them done without being told “sorry, no" simply because they don't want to deal with whatever hassle they perceive it would be to service someone in a wheelchair. When will it cease to be acceptable for someone with my disability to be refused service? Able-bodied or not, if you stand behind social justice and equality, please do not give your money to Helen's Nails & Spa--do not support their bigotry.