Luxury Nails & Hair
salon
320 E Hanes Mill Rd
Reviews
My friend went to go get her nails done at the Luxury Nails & Hair location on Hanes Mill Road. The nail tech did a subpar job on her nails and she was very unhappy about the outcome. Due to her being unsatisfied with her nail, the tech stated that she would not have to pay for her nails. The nail tech also picked up her belonging in the process of moving her to another location, dropped, and broke her phone...$100 in damage for a very cracked screen. She eventually was able to speak to the manager who was nice at first, but then became very rude and disrespectful. They ended up giving her $65 for the deductible for her screen but continued to say that due to the fact that she did not pay the $35 for her nails (even though the nail tech gave her a verbal agreement that she did not have to pay for the service), they would not give her the full $100!! They even had the audacity to be even more disrespectful and rude towards her. Unacceptable behavior from a business!! I encourage everyone to not be a patron of this establishment!
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