I set up an appointment for 7:15pm for my husband and I to get facials two days before our big day, our wedding day. I thought it would be a good idea to gift to each other a nice, relaxing facial to calm our nervousness... But was I wrong. First of all, I asked if the facials include extractions or if there was an extra charge. The lady in charge said that ALL FACIALS COME WITH EXTRACTIONS. She talks me into getting a "Deep cleansing" facial to clean my face "more thoroughly", and "Aroma" facial for my husband but they both SUPPOSEDLY included extractions. I highlight the extraction part so much because if a service is promised, it should be fulfilled. If you charge extra for that, then SAY SO, I don't mind paying, but what I mind is getting ripped off and then not having what I supposedly paid for... So we go in, an hour and a half of nothing but facial massage, and creams, and creams, and more creams... I received so much steam, longer than any other place I have ever been, and the extractions on me were ONLY and ONLY in my nose. She didn't bother to look at my forehead, chin, cheeks, nothing! I only got extractions in my nose... Being that I am so aware of my face, I knew that there was something wrong. My husband on the other hand... No extractions AT ALL. None. Zero... So when the facial finishes... The lady comes to show me my nose was black-head free... Great... I asked, what about the rest of my face??? She didn't even say a word (language barrier or whatever the case might be) I said no problem, I will speak with the lady in charge... When I found out that my husband didn't receive anything, it completely turned the whole experience south... So we are at the front desk, paying and I tell the lady in charge... I only received extractions in my nose and my husband no extractions at all... Turned out the lady that was doing BOTH OF OUR FACIALS AT THE SAME TIME "forgot" about his extractions, and that my other "pimples" were not "mature" enough for her to extract (gotta say that there wasn't enough staff to take care of both of us, but only one person to do two facials at the same time) .. What kind of B.S. is that? Excuse my French... So I go and say, I was not provided with the service promised so I would like to have a discount on the price that I am going to pay (which was $85 for his facial and $120 for mine)... She responded that she would give me a free facial next time I go there... And with no more motivation to complain, because obviously she didn't see how unhappy A POTENTIAL RETURNING CUSTOMER was, I accepted, paid, and left... By the way, if you are the owner and reading this review, I am NOT going to use your free facial. I will give it away to someone who can benefit HOPEFULLY from the experience... I do not recommend it. I will never go back again. This is a rip off, and the services are not even provided, NOT EVEN IF YOU PAY OVER $200 FOR IT. Avoid yourself aggravations and don't go to this place...

The spa was clean and everyone was very polite. We had the couples massage and we walked out of there feeling like a million bucks. I would highly recommend.

Didn't make it to spa, they gave my appointment away and had the audacity to call me and ask me if i was mad. Learn some customer service Spa Dew. People don't have time to play these type of games.

This place is a brand new, so clean and greating staffs make this place even more sparkling. I did body scrub and massage, I was on the cloud for good two and a half hours and released all my tentioned neck and my back caused by stressful work. I tried several massage places around in town but all other places felt not this clean and full service oriented atmosphere like this place. I loved this place and definately the one for my next visit. Highly recommended.

Clean and new spa. But that's all... Worst service exp!!!