i went to fantastic sams to get my hair colored. now i went to school for cosmetology but my fiance wanted to take me out to get it done because i usually do my own hair. i usually dont trust anyone but i figured what the heck the place had alot of people so they must be good right..? WRONG.. the lady takes me back and asks me what i want i told her and she didnt listen to the color that i wanted i wanted really dark brown and she picked out medium brown.. now after it sitting on my head for 45 minutes..another girl washed out my hair and as my fiance watched her she looked shocked.. the girl who did my hair finally came over and asked her how it looked and she didnt say anything they just kept rubbing in conditioner.. then they called over the manager and then she called another person over now there was 4 people looking at my hair.. what was i to think.. after 15 minutes they finally decided to tell me that they turned my hair GREEN!!! she used the wrong color.. great so then they put on another color and put me under the dryer.. she then washed me out and said that it looked better she brings me to the chair and combs it out then turns me around to see it and it was the ugliest brown red i have ever seen not even close to the color that i want. she then starts to blowdry it and it is fried like it looks like my hair is going to fall out so i tell her not to blowdry it and she said that she had to.. i asked her why he dried my hair out so much and then she asked me if i use a straightner and i said yes and she then tells me that when i straighten it it will get better.. now anyone with a brain would know that that makes it soooooo much worse.. my fiance could tell that i was really upset he pays and we leave the second i walked out the door i cried so hard.. my hair is red and fried... when we got home he called to complain and see if he could get at least half of his oney back and all they could say is that they already did the service and it was too late well how was i supposed to know before hand that my hair would end up this way.. then they try telling him that the damage was already done well i think i know my own hair.. then she tells him that i can come back in and she will fix it and trust me they will NEVER lay another hand on my hair they did enough damage to it.. i came home and fixed it and now it looks so much better.. dont trust them i dont know what else to tell you....i will never again go there and i do not recommend it