Rude and horrible customer service! I received a gift certificate for what was supposed to be a massage (my mom had a nice experience so she bought me and my husband gift certificates). After two canceled appointments on their end and 2 unreturned phone calls, I finally was able to leave Chi a message after being told they no longer do massages. Her voicemail back to me was quite rude telling me that my certificates were expired (even though they clearly stated they were still valid on the actual certificate). She never offered any kind of solution nor seemed interested to keep me as a customer and get me into her salon. My mom was upset and tried to call to explain the situation and Chi basically accused of her trying to rip her off!!! HELLO we were TRYING to give you business!!!!! If she would have been the least bit empathetic I would have been happy to try a facial or another service. Instead we ended up with $140 worth of product. Honestly, I'm shocked they are still in business.

Going to Planet Chi is a delightful salon experience! Dan and Chi are so welcoming and treat each customer with their undivided attention and create great hairdos to boot. I'm very picky about who cuts my hair and I won't go anywhere else. GO! Give em a try and you'll be hooked!

I had called to book a spa party for my bridal party. I am from California and had called to see if they would be able to accomodate my bridal party of 8. I am getting married in Pittsburgh, where I am from!! When I called the owner (Chi- Don't pronounce her name wrong its Kie!! She'll correct you very rudely!!) said are you a telemarketer and hung up on me!! When all I had asked is what their services were?? What is that about?? I had called her back to inform her I was calling to book a party and she said "You're from California" (guessing she had caller ID) and I said yeah I think it was rude that you hung up on me assuming I was a telemarketer and just because I am calling from California shouldn't rule me out as a telemarketer??? For being an owner, you would think she would be happy to have someone calling curious about coming into the spa!! She is dumb!! Don't go there!!!