Customer service is non-existent at this spa. The front desk is rude, no one offers to take or coat or offer a beverage. The owner needs to get a better hand on what is going on there. They are losing customers with all of the competition that is moving in to the area.

Coventina is the best spa/hair salon around! The comfortable atmosphere and professional staff make for a great experience every single time! I was there for my wedding with my entire bridal party and every one of my girls was super happy with how their hair and make up turned out! Anna did my hair/makeup and I will definitely be back to see her... they are all great!

They did an amazing job with our hair and makeup for my best friends wedding. There were three bridesmaids and the bride. Took two and a half hours. I highly recommend going here for any service that they offer. It was 100% worth spending the $$.

LOVE LOVE LOVE COVENTINA!!!! I have lived in the erie Area since 2004 and I went thru many bad hair cuts/colors from many awful salons till I found ASHLEY NOWOSIELSKI at Coventina. I am always greeted very promptly and everyone is so nice. I have never walked away from Ashley hating my hair cut or color! She always knows what I want and if I think something will look good and she doesnt she tells me! I like that!.. I have had other services there too and I love them all! Yes it may be pricey for a haircut but she is worth every penny!! Esp to not hate my hair cut! Def Def reccomend them! I even moved to Fairview and will still travel to have Ashley cut my hair! But you better book early cause she is so popular she books fast!

WARNING!!!! DO NOT GO HERE FOR HAIR SERVICES!! I had my wedding hair updo done by Tara in June. I asked for it to be a curly bun in the back of my neck but she put it my right side. I did like it, but it's not like I could have asked her to redo it b/c of time. That should have been a warning to me that she doesn't listen to what her client wants. I was also warned by 2 coworkers not to get my hair color done by her b/c she didn't give them what they wanted and had to have it fixed by a girl named Pandora. So I went back recently to have caramel/honey-ish highlights put into my super long natural brown hair. I have been thinking about it for years but I refused to do it b/c if I didn't like it I would have to have my hair dyed and it wouldn't be my natural color anymore. I went in for a partial, specifically stated that I didn't want blonde, just caramel to lighten my complexion up a little since i'm on the paler side. I got a gut feeling that something was wrong when I asked her how many foils she had put in and she stated 50! I later found out online that a partial should be less than 12! After she was done, my hair was bright yellow ALL OVER except for 1 inch of brown roots. She was all excited saying stuff like "yay you look like Jenn Aniston!" and "now you're blonde!"............. Did I ask to go blonde? I asked for a partial!! I was crying so she said she can put a toner on it but, "that kind of sucks b/c your paying so much money to go blonde and now you have to pay to put brown back over it." She could see the hesitance on my face so she then stated, "I know you don't like it but you still have to pay for it." Her attitute towards me had compeletely changed from when I walked in the door. I knew I had to pay for it (they take your credit card info at time of booking probably for this reason), but the lack of care she had for my hair and emotions at the time just blew my mind. So I came back an hour later and she put a brown toner over it, but it's ashy looking and almost gray colored with orange tinted roots. The manager wasn't in, I was told she would be the next day. I left a message for Jenn Gilroy (manager) but never received a phone call. I've been trying to reach her but the front desk women are now being short with me b/c i've called so much. So overall this business should be avoided! Tara needs to go back to school to learn how to do highlights, and Jenn needs to learn customer service etiquette. If Tara did my hair right, I would have been a permanent client, her loss. Just head my advice and do not, do not, do not let her touch your hair! Now I unfortunately have to walk around with this hair until it can heal for a few weeks, then go pay to have it fixed at a different salon. I was 10000% clear on what I wanted, so I know I didn't do anything wrong. Coventina Day Spa, but most importantly Tara, should be avoided at all costs. I've had better salon and customer service at walk-in chain salons.