Good place

I had a similar experience. The staff is terriblly rude, and to say "hood" is an understatment. A hot mess is more in line with this crowd. The men are rude and pretentous and constanly talk about the women like meat products. I wouldn't recommend this to anyone but young men and boys.

I was happy that I was able to make a last minute appoinment to get micro braids two days in advanced. On the phone the woman sounded professional, accomidating, and knowledgeable about what brands of hair to bring. I had already bought the high priced ripple deep bulk 100% human hair by Dreamweaver. Upon arriveal at 8am on Saturday, I had called because I was running 10 minutes late. Once I arrived, the woman who was answering the phones did not know who my appointment was with but told me my stylist would be there in 2 minutes. 15 minutes later at 8:30 I gestered for the woman to call my stylist because I was beginning to get angry. I'm not sure if the woman called or not because she walked into the back, but my stylist did not show up until 8:45. Once there, she told me she could not braid with the hair and that it would come out. So we went to f**ckin Ruby red and I returned my hair so I could exchange it for hair she could work with. I did not like the other options presented to me so we with with Regina's which she swore would have what I wanted. They didn't, the only thing they had was straight hair and wet and wavy which is what I didn't want. They stylist and I went back to the shop where I promptly left. The entire demeanor of the store is poor - with some sort of barbor shop in the front with loud men carry one and being loud, impolite, and rude. As a LADY when I go to get my hair done for what should be about eight hours, I don't want to be sorrounded by judgemental men. The customer service: worse than horrible. No respect for time/ appointment times. My stylist was obviously not talented enough to use hair that I'd had put into my head with not problem for years. To say this the nicest way I can, the whole situation was "hood." If you would like to be over priced for an inexperienced team of individuals lacking customer service/ technical skills/ and just general business knowlege of how to conduct themselves while paying customers are present then this place will be perfect for you. I ended up going to FEFE'S on Mechanicsville turnpike and they were awesome and did my hair in 5 hours with two people and could use whatever hair I wanted and the price was fair. I would go again and I tipped 20% bc I had such a bad experience at express.