My husband and I are new to this area and were looking for a place close to home to get our hair cut, his, a Military style and me, trimmed with long layers and a face frame. We thought we'd give this place a try..... BIG MISTAKE!! They charged my husband over $30 for a Military style which took a whole 10 minutes, cause all he really needed was just a trim up of his original hair style. I asked for long layers with a face frame and a conditioning treatment. I did the shampoo and conditioning treatment, then went to the chair. Her 1st cut, was her first f*(k up! By the time she was done, I had left over 5" of hair on her floor, even though I asked her NOT to touch the ends!! I got layers,short, instead of long like I'd asked for and a face frame that you CAN NOT EVEN TELL SHE TRIED TO DO!! I AM ABSOLUTELY POSITIVE she had NEVER done a face frame before! What a total waste of money and my hair... She tried to cover up her mistake by added this crap to my hair that made it feel like straw then proceeded to blow dry my hair straight, thinking I wouldn't notice the amazing amount of my hair on the floor all around me!!! And to top it off, she added and extra $10 to my bill for "Long Hair", what a load of CRAP!! I was so upset I just walked out after she was done, wishing my husband hadn't paid the bill when he was done! What a total RIP OFF!!!!!!!!!!!!!!! NEVER, NEVER, NEVER AGAIN!!! Hair Cuttery.... be sure your stylist have actual beautician license and not just one they picked up at an office depot or printed off line!

I went to this location recently to get a trim. I told the lady I wanted to keep my length, and I wanted a few layers. She held up the amount she was going to cut off before she did so. I agreed to the amount she had held up (It was around 1 inch). After she was done with the cut, and allowed me to look in the mirror.. My hair fell just above my shoulder. This is not what I had asked for as my hair was 5 or 6 inches shorter. Definitely not what I had agreed upon. I then paid for the haircut, and called the 1-800 number. That lady was very gracious, and kind. She left a note for the district manager to give me a call about the complaint, and to get my money back. She left in the note my cell phone number as well. The district manager called my house phone, didn't leave a message, and also didn't call my cell phone at all. Luckily I looked at the caller ID. I called her, and she told me she would call me back today. I have heard nothing from her so far. Needless to say, I will no longer be taking the cheap route to get a hair cut. These hair stylists' need to learn to pay attention to want their clients want! Will never go to this location again, ever.