Sport Clips
Reviews
Hope this review will be read by everyone and especially the owner (Cory) of this place. If google would allow -ve stars, this place would have gotten -ve stars. I took my twin boys for a haircut yesterday. They have three price ranges $25 for a MVP haircut, $22 for an adult haircut and $16 for kids 12 and under (or seniors). While checking in I said my kids are 12 and they need the children's haircut. Once the haircut finished, I handed my credit card to the stylist. The Manager (Rachel) of the place walks over and demands $22 for each kid....the reason "your kids said they are in 8th grade". She had my credit card and swiped it for $22 each. Wow! Did she ever hear about grade skipping and gifted kids finishing college as early as 10? She goes into argument without any reasoning what so ever... her quote “I have kids and I know". Well lady Einstein, if your parents are in wheel chair don't assume all the seniors must be in wheel chairs. Worst thing I did was to walk in to this establishment which is hostile instead of being customer friendly. Had to waste my afternoon to convince and reverse the charge to $16 each. Again Rachel couldn't print a receipt for the voided transaction. What an incompetence! I still don't know how much I was charged. Need to keep a close watch on my credit card statement. For the record my kids are 12 years, started school early and are in 8th grade. I am sorry for all the stylists that have to work for an incompetent manager (Rachel). Cory, hope you correct this... please take a page from how every employee of Nordstrom treat their customers. You lost our family and friends as a customer.
Wow! Receptionist Tina is VERY irritated to have customers walk in at 7:40 PM, 20 mins before closing. Besides that you can tell she is irritated with how busy they are. This is too bad because I have always been pleased with my haircuts here. Nothing like a bad attitude to spoil that. I think the world of the other hair stylists and is a shame to have to write this. But wow!
When I go in I typically ask for Anna. She cuts it perfect everytime and doesn't make you feel rushed.
Tori is an awesome stylist. Talented, friendly and terrific service.