Rating this as 'poor' is being veeeery generous. If you want to have the worst hair styling experince of your life by the owner himself, Sam, then you should not have a problem with this place. Also, if you still 'want' to book an appointment, make sure you come extra late because he won't be serving you until about a hour later from your appointment time -- this will save you the trouble of being late for any plans you have afterwards. If you are thinking about paying for a wash, think again -- he'll only wash it for you and make you dry your hair on your own as he walks away to do something else. I've warned you about this one so don't bother about complaining to him because he will feed you a lot of defensive bull which will become very offensive towards you. If you want an apology from him, sure, he'll give you a very sarcastic one. Any problems you encounter with him will apparently not be his fault. Also, I have my cartilage pierced so I warned him about it so that he wouldn't brush through it, but he still managed to brush through. The pain from that felt like it ripped my cartilage ear hole. Now, luckily for my ear, only my earring was forcefully pulled off by that brush he was using. Not only did he hurt my ear, but he also made me stand for half of my haircut! There are chairs for a reason. I have never been told to stand for a haircut at any other hair salons before. Ridiculous! I also had my hair dyed that same day. He dyed it a different tone than what I had requested for! Again, don't think about complaining to him. Or simply, don't think about telling him you don't like it. Instead of him trying to fix it up with a genuine apology, he'll give you attitude and be very defensive. It just simply does not apply to him that he gives out one of the worst salon services and experience which you end up having to pay for.

I can't speak for all the hairstylists at Sam's but I can speak for Sam himself. The guy has limited skills and absolutely no creativity. He must have peaked in 80's. He seems to do well with people who have short or straight hair but if you have anything else like thin or curly hair, he is completely incompetent. My sister-in-law booked appointments for her bridal party here because she had been going to Sam's since she was a little girl. She has very straight hair and got a classic French Twist; which is easy enough for any semi competent hairdresser. I on the other hand have finer hair. I requested a style in one of the bridal magazines he had on hand; a natural look where the model had her hair curled and the bangs were pulled back in strands. He put curlers in my hair and made me sit under the hair dryer for 45 minutes. When he finally started working on my hair he proceeded to tease the hell out of my bangs and spray large amounts of hairspray. As he pulled my hair back it's obvious it was going to look nothing like the image I had shown him. I showed him the picture again and explained what wasn’t quite right. He simply argued with me. I kept pointing back to the picture at which point *he went to get his glasses* to get a better look!!! Then continued to argue with me; he literally said that he *can't work miracles* and that he *can't turn polyester into silk*. I told him that this arguing between us wasn't going to fix the problem, that my hair looked horrible, and pressed him for some alternatives. He gave me two options: either he would not finish my hair or that he could attempt an up-do by pulling all my hair back sans curls. I said fine, I'm in a wedding today, please make me look good. His second attempt wasn't much better. He pulled my hair back loosely; there is no way that this would have stood up to 12 hours. I looked as though I had a bowl on my head. The most infuriating part, he still made me pay for the worst hairstyle I've even been given. My other sister-in-law, who was also standing in the wedding, got her hair done as well. Her hair is thicker and curlier than mine. Hers didn’t turn out as bad but was far from acceptable. As he styled her and she attempted to explain to him what she wanted, which happened to be the same style as mine but completely up, he said *oh I know what you want, you want something that looks like you did it yourself*… not really she wanted something that looked like she got a professional to do it. We left the hair salon at 2 in the afternoon and had been there since 10 in the morning. It's a good thing that we had 2 girls decide to do their own hair; I have no idea how this guy though he was going do get through 6 of us! Thankfully some of my friends were in town and were able to fix these atrocities. This story really doesn't do the situation justice; it was the worst hairstyling experience of my life. I was completely distressed and Sam didn't care one bit.

I like Sam's. The stylists can provide good advice on hairstyles and colours to best suit you, but ultimately, their goal is to make you happy and give you the cut you desire. I've always been completely satisfied, and I can't say I've been to a friendlier, more comfortable hair salon. Sam and his staff spend lots of time on each client...this is fantastic, but don't plan to be in and out of the salon in a jiffy.