This store's Customer Service is awful. I called to see if a product was in stock before I drive 75 Miles to their store. The person answering the phone needs telephone skills and politeness training. I hung up after waiting more than 5 min for her to "check" if the product was in stock. I truly tried to be polite and pleasant since I was asking for a favor but ...

I have now been on hold for 3:00 minutes and counting to have a simple question answered. "Do they have the product I want in stock," I called first because I didn't want to waste a trip to the store. 5:00 minutes still on hold and waiting . . . the truth is I hate going into their store. Their customer service is horrible. they stand around talking and act like they are doing you a favor to point you in the direction of the product you are looking for. Unless you are there for a big ticket item or are all glammed out they don't pay a bit of attention to the customer. 7:00 minutes on hold and I am done. I will never ever ever ever patronize Ulta again. I'm buring my Ulta rewards card right now.

Although I like Ulta, I prefer online. Customer service sucks in store. The only time they ask if you need help is if you're near the brow bar. Other than that they dont truly care. They always stand around and dont ask for help and when you need to ask them for help it's like your bothering them. I had an issue where I was asking about something and walked around for five minutes trying to find someone. When I finally found someone she was talking to another employee. Sephora is just sooo much better. I only go into this Ulta store because my local Sephora is too far away. If it wasnt though I would go there for everything. They have way more products and companies at Sephora. Plus I always leave there feeling good about myself and my purchase.

My second and last time shopping at ULTA. Go to SEPHORA instead, SEPHORA's customer service is AMAZING. ULTA is horrible with customers. The minute I got though the door I was rushed. They are over-employed yet they all stand there and talk amongst themselves instead of helping the customers. The cashiers are very rude and unprofessional. ULTA's coupons are a JOKE. They DON'T stick to their return policy. Just do yourself a favor and shop at SEPHORA it's so much better.

I am livid. I scheduled to have my hair and makeup done here for my wedding and they called 4 days ahead to tell me they messed up the scheduling and don't have a makeup person in when I requested, all the while telling me this as if I was supposed to fix it. They put me on hold for 10 minutes ultimately telling me there was nothing they could do. Now I can't find another appointment. Thanks for ruining my wedding. Ill never shop there again.