RUDE! POOR CUST SERVICE !!! after going to them for over 6 years (not because they are good, but because they are close) I told Kim (the one doing my fill) that I wanted them round, not square...she handed me the file and told me to do them myself. Threw her hands in the air and said round..square...then told me to do them myself.... No wonder she was doing her own toes when I got there..no customers. Their business is going down the tubes....I know that I am Done with them...

My friend made an appt. for us at 11:45. We waited for 30 min. no one spoke to us. When we asked them about our appt. she shrugged her shoulders as if to say yea so what. Spoke to another nail tech in their native lang. and brushed by us!! Apparently they aren't in need o business in these uncertain economic times. I work at a near by business with over a couple of hundred employees i can Guarantee i will be telling everyone of their terrible service!!!!!!!

Fair is certainly an overstatement. Very, very poor customer service! The staff at this place does not honor appointments. My friend and I sat and waited 25 minutes past our scheduled appointment time for a pedicure while the only 2 nail specialists worked on other customers. When one of the nail specialists finished with a customer we told her that we had a scheduled appointment and the only result we got was a shrug with a mumble that we'd have to wait a little longer because she was now going to give her customer a manicure. I have better things to do than sit around and wait. "They know how to *take* the reservation, but they just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

TERRIBLE! She acted as if I were a complete inconvenience, spent the better part of my 60 minute visit holding a conversation with her male counterpart in a foreign language. When I pointed out that her work on a few of my nails was uneven, she told me it was my hand that was messed up - not her acrylic. I only went here because it was an emergency trip on my lunch break, but totally regret it now.

Rude. Very poor customer service.