This has to have been the worst experience with a nail salon by far. My girlfriend and I visited Lee nails in the Rim on Sunday evening where she got her shellac nails and I got a manicure. I cannot complain about my manicure as I was satisfied with the service that I received but I cannot say the same for my girlfriend's experience. To start with, she gets her nails done pretty religiously and usually by the same person who was not available Sunday evening, so we decided to give Lee's nails a try. Usually shellac nails are removed by soaking them, but for whatever reason, the gentlemen decided to grind all her nail polish off and then immediately went into painting her nails instead of letting her wash her hands even after she requested to be allowed to wash her hands. Long story short, within an hour of getting home, 3 nails had already bubbled and 1 completely flaked off. I called this morning to speak to a manager and was hung up on twice. 3rd call resulted in someone telling me that she would have to come in so someone else could redo her nails. After explaining that we did not want anyone else to redo the nail, yet just wanted our money back, I was told that the managers were not in and they were not sure when they would be back. As a business owner myself, this type of service is just not acceptable and I would not recommend this place if you are getting shellac nails.

This place had 2 redeeming qualities, and that is the younger lady who worked there (who took the time to help me look for a color), and one other lady worker (who put the top coat on my nails after my manicurist ditched me). That is why I gave it 2 stars and not 1. The man who did my nails was incredibly rude. First, he was giving the lady next to me a massage that looked painful and awkward, so I prayed I wouldn't get him but of course, I did. I asked if I could get my hands soaked and cuticles trimmed because my fingers were in bad shape. They told me they don't do that unless you're getting a manicure, not a full set, but I could get them trimmed for 5$ but not soaked. They wanted to just file the cuticles away while they buff the nails with the electronic buffer thing. I said that's fine, weird but fine because he basically made it seem like a huge hassle. He then proceeded to argue with everything I said. Literally every time I answered or asked a question, he argued. He wouldn't let me lean back to sit in the chair because he wanted my hands closer to him, so I was sitting with my back unsupported, uncomfortably. He kept yanking on my sprained thumb, even when I repeatedly told him it was injured and that he was hurting me. By the time he got to painting, I was almost in tears from being so stressed and frustrated. So I just agreed to anything he said to get him to be done. He put the dryer in front of me, and left. I ended up asking a different worker 8-10 minutes later if I could go pay now. She felt my nails and had to put another top coat. So at least she helped me out. Then she rubbed cuticle oil on the fingers of the lady next to me, who got the same service as me, but not me, so I just paid and left. So I feel like not only did I not get all the services I was over-charged for, I was treated like crap the entire time I was there. NEVER going there again.

They spilled red nail polish on my daughter's purse and would not own up to it even though another customer noticed it first. They were sneaky about cleaning it up hoping my daughter would not notice. I'm going to tell everyone about this experience! Shame on Lee Nails for not at least comping my daughter the manicure! They offered a $5 credit and when my daughter said "for what" they would not say.

Wow. Cheaper than sex and way more satisfying. No, seriously, I got the mani-pedi of my dreams. I just walked in and was seen within 5 minutes. The massage chairs & foot spas are bliss. The leg and arm massage made me realize they need taking care. They shaped my nails perfectly, and they carry my favorite color OPI. Not to mention these folks are really friendly! And I'm crazy fan of their skin care service. They have a lot of skin care packages which you can choose to fit in your need :D I mean COME ON! Forever a fan!

The man at the station next to mine used the nail file for customers on himself, put it back down and then used it on the girl getting a manicure. The girl doing my nails nipped her own cuticles with the cuticle cutter for customers and then put them back in with the rest of her tools without any kind of sanitizing. I'm assuming since they did this casually right in front of me that sanitation at this place is very low. Will not be going back.