The staff seemed to be too self-involved starting with the receptionist. I arrived at my appointment about 30 min early and waited about 5 minutes while the receptionist had a seemingly private phone conversation before having me fill out a survey regarding my hair. After she finally got off the phone she then took the survey which did not seem to make it to the stylist being that she asked me all of the same questions that were on it. It was clear that my stylist was not current on education once I began asking questions about hair patterns and the categories they fall in. She also got water in my face while rinsing my hair with out acknowledging that it was done. After almost finishing my hair cut, she asked if she could start her next client before she finished the cut. I felt that that was very poor customer service on her part, especially because I was 30 min early. The appointment could have either been started earlier or scheduled better to accommodate me and her next client. On top of all that, the girl didn't actually cut ALL of my relaxer out. I have had to cut it myself every time I do a new look. This salon seems to cater to people with dread locs instead of general natural hair care. I would not recommend this shop to anyone.

The staff at this salon are unprofessional, stemming from the rough demenior of the receptionist, to the "shop talk" that is offensive to its clients at times. The salon is so overbooked that you often have to schedule your appointments more than a month in advance, only to have an extensive wait once you arrive for service. Eventhough this salon specializes in the care of natural, ethnic hair and its decor is of an African nature, I would like to believe that Black Pride, does not have to involve racism, as it does here given the comments often shared by the owner within the shop. I would not recommend this shop to anyone, unless you want to pay your money to be surrounded by ignorance, during a time when you expect to relax and treat yourself.

My son has been going here for about six months. His hair looks really sweet.