I lived in Banff back in 2008 and enjoyed going here for massages. I found out that good friends of mine were looking for a place to have a couples massage. I went out of my way to suggest Body Concepts because of the great service I had experienced in the past. After hearing what my dear friends went thru during their experience, I will not be recommending this place ever again, I am embarrassed that the recommendation came from me! Spend a bit more and go elsewhere! Awful management!

Very unprofessional and rude staff. I was massaged with loose rubber gloves that crinkled into my skin. Due to the loose fitting gloves, during the massage I enjoyed listening to the rustling of a plastic bag. The "masseuse" had no idea what she was doing, a complete amateur at best. She asked, several times, if spots were knots and to "guide her"... they were my kidneys and anything but a knot. So she continued to mash her thumbs into them regardless of me wincing in pain and asking to lighten her pressure. Further, she was drinking and slurping from a water bottle or coffee above my head. Listening to that is not exactly relaxing on top of having to explain what kidneys feel like vs a knot in the tissue. The manager who called me the following Monday was particularly impolite and disrespectful. As I was explaining the details that took place during my massage she would talk over me and cut me off mid-sentence. Telling me she doesn't care to know the details. I was not apologized to nor shown any compassion regarding my terrible experience other than a very unprofessional manager that after a bit of arguing, finally refunded the money. In my experience, this was not relaxing, professional or in anyway satisfying. The staff are amateur, sloppy and unprofessional, the manager is nothing short. Spend a little bit extra and go any where else but here.

We love this place. Great atmosphere, great service, great price!

Terrible massage and rude staff that don't seem to know what they're doing.red earth spa is worth the extra money for the full package.