Really disappointed, feel completely ripped off. Let me first start of by saying I went in to fix a attempted ombre that was highlighted from roots and darker on bottom. I normally ombre my hair myself with great success but I have a special occasion and wanted to get it done by someone professionally. Anyway, the reccomended stylist was not familiar with ombre unknown to my knowledge and created a mess of highlights at the top of my head and darkened the bottom with some blonde left over. I went in off of reviews and Nine was my stylist. When i called to get an appointment the receptionist told me that a color fix was around 60 to 70 dollars. When I arrived I was treated very nicely and got helped almost immediately. I told Nine how upset I was with my hair, I wanted to get the white thick streaks off of my roots, tone it to an ashy color, and make the bottom more blonde again. Nine was VERY unfriendly in wanting to do what I wanted. She said she only had to darken the top, add one bayalage highlight and didn't need to lighten anything o the bottom because the other stylist "did all the work" already. This made me nervous because I do not see how the bottom of my hair would magically get lighter. I paid more money for a product (forget the name) that helps bond back the hair after lightening it specifically for this reason. I pretty much got totally upsold on this product because she refused to lighten my hair. I expressed my concern before, during, and after the blow-dry that I wanted the blonde highlight to start and my eye length and frame my face. She kept saying that we can do it after if I see it and if I still want to once it is styled and dried. Well I could tell immediately that it was to dark and said many times that I wanted to lighten by my face and she literally told me no and said she will not do it. I would have made sense if that area of my hair was recently bleached, but it wasn't. I was simply asking her multiple times to brighten area around my face with a few simple highlights to my brown hair. After this she also said that she was charging me 115 for the "ombre" when all she did was darken my roots and add one bayalage high light to the back of my head. Upsold me on buying a mix in for bleach to lighten the dark areas of my hair with some highlights and then refused to use it. The whole process only took one hour of time. I am just really disappointed and really upset. If I am paying $135 for an ombre that you want to charge me then I expect to get my moneys worth. Really upset, wish I had more costumer experience friendly situation that was warm and inviting and did not get completely ripped off. I do want to say that my hair looks better and has a very subtle highlight at bottom. If that was what I wanted I would be very happy with the result.

I love my curly girl haircut done by Nine, a beautiful young fresh-from-California stylist. She is certified in the Deva Cut Curly Girl haircut and has obviously perfected it. My crazy, curly hair is uniformly curly, has lift and maintains the style beautifully over 2 months. I love getting compliments!!

If you want your hair done right the first time go see Nine Stevens! I have gone to Nine for over 2 years now and she is absolutely a delight to have my hair done by. I continue to drive all the way from Denver to see her because she is the only person I trust with my hair. I had my hair ruined by another hair dresser and Nine not only fixed it to make it beautiful again she also cares for the health of your hair and continuously works to making it healthier than ever before! Nine is amazing at EXTENSIONS! I have had almost every kind and none look as good as the tape in ones that Nine does! I would highly recommend her to anyone looking to get their hair done exactly the way they want it!

After being a loyal customer for over a year, I was taken for an obscene price after having to switch stylists. When I expressed concern, the receptionist couldn't have cared less. $50 for a very mediocre men's cut? I don't think so. You've lost my business, West End Salon.

I have curly hair and if you do too you know how hard it is to find a stylist who knows how to cut and style it. At the West End Salon all the stylists are certified to cut curly hair with the Diva Cut. Janina, my favorite stylist, introduced it to me and the salon a few years ago and I am so thrilled with my curly locks I have not blow dried my hair in years! The cut takes a bit longer but the results are worth it. Janina takes her time and really looks at how your curls flow. The products used are also great. Not heavy or sticky and not pricey either. I highly recommend The West End Salon and Janina, as well everyone in the salon is friendly and helpful.