Jonathan is a talented part of the Panacea team in Longwood and I am proud to call him my stylist. I will not let anyone else cut my hair (worn in a long, layered style). It has been three years since I first found them through a Groupon and I am so glad I did! The staff and atmosphere are a great addition to the excellent service I always receive.

Recently went for a massage, I read really good reviews about one of their massage therapists after seeing a deal on groupon and was looking forward to some relaxation. I was really disappointed only 10 minutes into my massage. The girl I had originally read reviews about wasn't with the company anymore and the new lady seemed inexperienced. It either felt like she was doing nothing or she was doing too much, it was painful and nothing like any massage I have ever received. I called to let them know of my experience and didn't get a call back. I'm really disappointed with their customer service more than anything else. I understand the therapist was new, but it was a disappointment. I'm sure they are great for their other services as people have written about, but not so sure it's the best place for a massage. I won't be going back.

The first time I visited Panacea, I called the morning of my appointment and they got me in very last minute. The receptionist told me they did not have time to dry my hair... but I desperately needed a cut, so I agreed to leave with a wet head. I was charged $40 for a cut, when I was only supposed to be charged $25. The cut was decent. I didn't notice this until I called for my next cut and was told it would be $25 for the same service I got last time. When calling for the follow up cut, a not so friendly receptionist answered the phone, rushed me by stating she had to leave the shop in 4 minutes to pick up the owners children and scheduled me for a Friday. I told her I needed to get in around 4pm and she made it seem like that was on the brink of being too late, but scheduled me anyway. When I voiced my concern about being charged too much last visit, she did not apologize. Instead, she simply stated, "that person is no longer with us". I had to call back to reschedule for 4:30. That receptionist was friendly and stated it would be fine to come in at that time. I'm all about second chances, so hopefully my next experience with Andre will be better than what it has been thus far!

I was referred by a close friend to visit John S. (stylist) to have my hair cut and colored - I needed something fresh and new looking and John did just that! He is amazing at what he does, truly a talented individual. The atmosphere inside this spa is very relaxing and all the staff are friendly, make you feel at home and provide smiles while you're there. Oh and did I mention great rates on their services? Yep, that too! A+++ highly recommended salon & spa!

Being new to the ORL area last year, I relied on reviews to find a new hair salon. John Swafford is absolutely fabulous at coloring, style, cut, and am so glad that I "found" him! Jenna gives the best facial that I have ever had...in any high end resort either in the US or abroad. The Eminence skin care line and make up far surpass those that I have used in the past. Look no further...this day spa also offers permanent make up, massages (I hear they are too good to e believed but have not tried yet), and a "monthly" club membership so that you can either choose facial or massage. Love it...a friendly and welcoming place to indulge!