I've returned several times to this place because the kids like the TV screens and the lollipops; however, it is nearly impossible to get hold of anyone on the phone for an appointment, and if you try to drop in, expect up to wait half an hour to an hour. If you live nearby and can walk by to sort out your appointment, then by all means do so - the haircuts are fine. But I dislike having to drive 30-40 minutes total just for an appointment. It's a waste of my time. I'm glad we're moving away soon and don't have to bother with them anymore. They should invest in an online booking system if they can't keep up their customer service.

Don't bother with this place. I called and was told that appointments were not needed. Walk-ins were encouraged. Don't be fooled. I got there right when it opened and was in line behind one other walk-in. The lady told me we could be seen after the first walk-in. Not so. They apparently had an appointment scheduled 20 mins later. Of course they were seen before me. Then said she could see us, cut one kids hair and then kicked us out of the chair for another appointment. They should be up front with customers on the phone, and in person, that walk-ins really can't be accommodated. Had she told me when I first came in that she had appointments all morning I would have just made one myself. Instead, she kept telling me it would be a few more minutes when she knew the entire time she had appointments scheduled. She wasted my time. She did the same thing to another family. She lost my future business and the other lady's by not being upfront. Simple lack of customer service could have avoided two upset customers.

They do great cuts here, but don't expect to start on time even if you have an appointment. There is always a wait. I have heard from a few other mothers that it is actually faster to walk in rather than set an appointment. Other than that, they are great! The great perks about this place is that they have movies, toys and rewards for the kids. The prices are very reasonable.

Wonderful stylists - my four-year-old refuses to have his hair cut anywhere else.