enchanting nails

Enchanting Nails

salon
8218 Gunston Corner Ln
Reviews
S. Howard - April 06, 2013

Horrible! Went on a Friday to get a pedicure and fill/french tip. I did not have time to make it to Happy Nails in Woodbridge.Mike did both on Friday. My pedicure went well but my fill was a disaster! He started shaping my nails without asking what shape I wanted. I interrupted and told him "rounded square with 2 designs". He proceeded to give me the smallest, narrow, pointy, rectangular nails I have ever had. I told him they were more narrow than I wanted WHILE he was doing them and he continued anyway. When he finished I expressed my dissatisfaction. I asked for some of my money back and was assured that if I came back he would redo my nails WITH the design I wanted on another day. I went back the next day and again Mike began my nails. I showed him the design and he said he would do it. In the middle of doing my nails he switched with Kim and she began doing my nails. She asked what I was getting and I showed her my design. She wanted me to pay for the design because Mike had not chargrd me the day before. I told her Mike said the previous day that he would do them and didn't mention charge. I expressed that since I was inconvenienced I didn't understand why I would pay them more to fix what wasn't done right the first time. After all I had originally asked for this design. I told Kim that Mike did not listen to anything I asked for originally which is why I had to return and waste more of my time. After getting into a verbal exchange with BOTH Kim and Mike anf being told that they "were doing everything to make me happy and I was being hard to please" I told them I would go elsewhere for my design. After yet another technician switch I was finished. My nails were given ONE top coat of regular clear polish and not the thick acrylic top coat. I asked was I only getting one coat and was told that this polish was "powerful". At that point I had already decided that this was the worst nail salon ever and wasn't going to fight it. I left and went to another shop to have my nails FINISHED. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE.

Jillian Roscoe - February 03, 2014

Great place! Kelly did a great job, everyone was very friendly and quick!

Jessica Parton - October 16, 2012

I've been going here for years. The staff is always friendly, courteous and willing to help. Kelly, Jackie and all the girls are wonderful. Can't say enough great things about it.

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