I'm getting absolutely sick of this place, can anyone please recommend somewhere reliable? My "course" of three dermaroller treatments have been going on for almost a year now. I've had two and every time I go there is some fiasco, I can't count how many times I've attended for me to be told they can't carry out the treatment. On one occasion I sat with the cream on my face for an hour before I was told they couldn't proceed! Today I arrived on time to be told I was l had the time wrong. When I told the receptionist that I had an email to prove that the time was correct she asked me to show it to her. As I was looking at my phone to retrieve the email a woman called Bummi came along and told the receptionist that, indeed, I was in the wrong and that they would have to reschedule. As I tried to explain that I was looking for an email with the time she told me she didn't care as the woman who sent it to me (Gemma) no longer worked there so it was irrelevant. How did she know who sent me the email without asking me?!! I called customer services 3 times after this and they kept hanging up. Eventually I was told by one of their agents (Sophia) that according to her records, I had the time correct. I asked if she could tell me what the company protocol was on reimbursing customers for travel expenses and time taken off work. How could she know she asked?! She only works there!! Put it into writing to the manager Gemma she says. Hold on, hasn't Gemma left so says Bummi?! Completely shambolic, I hate this place. And for the record the treatment has left me with worse skin than before I started - it makes your skin break out in terrible spots and I still have scars from these since the last treatment in June...Why did I even bother trying to get my moneys worth today? HATE!!!

I have only positive things to say about the Harley Medical Group - having had both laser hair removal (to face and underarms) and dermaroller treatments, both treatments have been hugely successful and the service I received from the initial consultation to the delivery of treatments has been both personable and efficient, especially in comparison to other clinics I have visited. I would highly recommend them and intend to have further treatments here.

Don't go here, whatever you do. The staff are incompetent and rude. They always seem to get your appointments mixed up. And offer absolutely no compensation what so ever. It has taken them 2 years to complete my course of a year. And after completion I can barely see the results. They also burned my skin, and don't seem to care much about that. They are completely overpriced for the absolutely atrocious service they offer.

I would highly recommend the Harley Medical Group - the patient coordinator made the whole process a simple procedure. The outcome was better than I could have expected. Really pleased.

Avoid this clinic, especially the staff name Nina, she is not responding calls after the surgery. She said she booked an appointment for me to see my doctor but when I arrived the clinic I went to the reception and the staffs told me she didn't book this appointment for me. Very terrible service, I will not recommend this clinic. One of my friend did a surgery at this clinic but she needs to do another revision surgery and she also served by the staff- Nina(same person), my friend called many times to ask the surgery date then she didn't give her an answer and keep skipping her calls or dont want to answer the call. My friend have been waiting since March until now they still havent give her a date. Ladies, I will not recommend this clinic. We trusted them but this is not the service that we deserve for . Made me so disappointed.