my recent visit to the southriding greatclips branch was very inconvienent to me because they are now promoting eyebrow threading more than they are focusing on the actual haircut, Me and my family have been loyal customers for over seven years now. The employee that was hired to do the eyebrow threading was asking everybody that walked in is they needed their eyebrows done, The owner so called manager also bagged the customer to give her a chance. They are always short staffed and puts more pressure on the stylist to finish in about seven min. Instead of focusing on the haircut that you so prouldly stand behind. One people came in after me and went first because they needed their eyebrows done. I was just left to sit there without any explanation of why they went in front of me. I would have said something to the manager but his attitude seemed that it would have been pointless. I finally was asked if I was ready for my haircut and the results were unsatisfactory to say the least. I beleve they focus more on the eyebrow's than they do the actual haircuts and their final results is below par. When the eyebrow threading is done it is straight cash that goes directly in to owners pocket. I think the franchise should take action or at least take notice of what is going on. Start focusing on improving the quality of your haircut for loyal customers that have been going there for years. I also feel I can't go back south riding great clips because of the bad experiences that I have received over and over. I believe it starts with management perticularly the one you have in charge of that branch.

Pretty awful. The stylist was unfriendly and irritated by my 4-yr old. He didn't fuss or cry, he just squirmed as most kids do. The stylist gave no encouragement, quite the opposite with comments like "if you keep moving like that you'll [look silly / be here longer]". I could see less tolerant parents storming out.

The owner is RUDE & GREEDY.

I just got a haircut with Great Clips in South Riding--the hairstylist did a good job considering a rather rude owner that was constantly looking over- after he told her that she hits the 20minute mark (policy). I had long hair with layers and I wanted the same cut. I find it rude to me as the customer when the hairsylist seems to rush what she was doing because the owner was counting every minute against her, per their policy. When I checked out I mentioned the policy to him and handed the coupon for 7.99. This man told me that "the lady spent 35 minutes for this price!" That was really rude. I handed $20 to pay for the 7.99 and gave the rest to the hairstylist. I would have bought the shampoo/conditioner ($35) that this man offered to me while I was having my hair cut, but I decided not to spend another dime to add to his "bottomline". I will NOT recommend nor go back to that place for as long as that rude man owns or manages that franchise!

One of the best salon in Terms of Service, Cost, Very reasonable wait time. I had a great experience, The hairstylist are very experienced and good at what they do. I would strongly recommend it.