I've had Lavonne for years. He's cut and done various colors and foils. I think he's the best --

I would avoid this salon at all cost! I asked for a senior stylist assuming I would gain an experienced, professional stylist. I got color, highlights and a cut. The color was completely wrong like way darker and the highlights orange, brassy and my hair was fried. I originally had virgin healthy hair. The cut was choppy and seemed to be done very fast and lazy. I asked for a trim but ended up with like 5 inches cut off. I think she didn't want me to see the damage, bubble gum ends. The wait time was ridiculous by the way. It seems I was double booked by the stylist that was doing my hair. When I asked her to fix my color she said she would have to charge me again. I asked to speak to the manager, and she said she was the manager. I was shocked. With a manager that is so unprofessional I would assume the whole salon is the same, since they are under her underclass management guidance. I demanded a refund and she didn't want to give it to me. I called the corporate office and they gave me a refund. Her name was Rhonda. I would recommend anyone to stay away from Rhonda. My friends cousin who is African American who I later found out after my apt that she also had a bad exp. as well with the manager. She said the manager said that she didn't know how to do black peoples hair and told her shed have better luck at the other black salon in the mall, because the black male stylist that they had was booked. Stay away from this place, and stay away from Rhonda, the manager

Wtf. I dont even know what they thought they were doing but then when I adk them why my kids hsirline so high they get snobby and this isalso yhe supetvisor or owner or whoever and say they t better then anywhere else! I adked for a fohawk snd got a messed up mohawk with chunks of hair every where. Then they tried to make me pay for it. Yeah right I was out of there! Thr nerve! Attitude sucked but haircut was unexplainable! I have pics! Then what they said couldnt be done yet fixed by a barber for $10.00. Thank u Mr. KIM ON 96th and s tacoma way. The pic with yellow highlighter is the mistakes by Regis. The second pic is after going to a barber 20 minutes later to fix!

Strictly speaking about their customer service, it was greatly lacking. Went in for nothing more than to buy some shampoo and conditioner and there was no one at the desk, and we waited for five minutes before someone wandered up to the front (and then it was only because their phone was ringing). There were no clients being cut or shampooed, their employees were just too busy sitting in the back to bother doing their job. When I asked a specific question regarding the shampoo I was looking at, the answer I got was, "Well, I don't know the answer." Not, "I'm not sure, let me ask." Or, "I'm not sure, I'm sorry." Just, "I don't know" And then the girl walked off. Literally just walked away. Had I not been completely out of conditioner, I would have walked out too. I'll buy my salon products elsewhere from now on.

I have great hair thanks to Levon! I have been going to Levon for over a year now and he is fantastic. I have changed it up 2 times with him and he always envisions exactly what I want and makes it happen. He is very personable. I have long thick wavy hair and he never treats me like I'm a chore, even when I spend 4 hours in his chair. The rest of the staff is just as fabulous, I watch them help eachother out with cleaning, clients and answering the phone all of the time! What a great team, great stylist and for me... great hair!