Van Nail Salon
Reviews
I've been getting pedicures twice a month for 10 years or so. I have a regular place I go to but its out of my way. This place is convenient so I decided to try it. I was greeted promptly and given the options. I Dont need anything fancy (its only been 2 weeks since my last pedi) so I said give me the basic ($25 level one). She said I needed the level 6 (8 levels total) which was $55. I declined - my high pampered feet need a level six when pigs fly. What proceeded was barely more than a wash of my feet... No scrub, no massage, no oil.... She did a good job with the nail part of it, the clean up and French (extra $5). She put on lotion at the very end which was one pump of lotion rubbed on my shins and top of my ankle. I paid $30 plus tip (Iess than I normally would). (((My regular place does a thorough scrub, grate, oil and lotion with a massage for $20 plus $5 for my French))). I won't be returning. PS An upsale only works when people dont know any better or see a value in the more expensive option. Work on the pitch for a $55 pedicure if its worth it.... And doing less when someone says no only gets you bad reviews.
I went In for a manicure and polish for a special day. This is my second manicure EVER and I am over 50. This in necessary for you to put my review in context. I went in for a $13 manicure-polish. I was upsold to a $30 gel treatment and did NOT get the color I wanted. Incrementally as she was starting the manicure after I picked the color she just started talking about treatment options and how the gel lasts and is guaranteed 2 weeks, it will not get chipped before my big day, etc. I said ok, only to find out that I needed to choose a different color and they did not have anything close to the original color I chose. I said, never mind, I want the first color I picked, she refused telling me I already agreed to the higher priced gel (not yet applied). I caved, not being an expert on manicure steps and procedures. I overpaid, did not get the color I wanted and my nails grew out so that within 5 days I had a noticeable edge of polish at the cuticle. I think the shop does a good job, but BEWARE the up-sell!
Absolutely horrible. Don’t every buy a gift certificate from this salon. I purchased a gift certificate for my wife a year ago and she went to use it and they told her it expired and was no longer worth anything. I’ve never heard of any store, not even a small one such as this, expiring the complete amount of a gift certificate in a year. They basically took our money and offered nothing in return. In addition – the way the owner, Mary, handled the whole situation was awful. My wife used to be a regular at this salon and hadn’t been able to visit for the past year, but was looking forward to getting back into her routine. Mary told her “well if you were a regular we would do something for you, but since you’re not – it’s expired”. I put forward a several options to Mary, including reducing the value, but she refused. It’s hard to believe a business in this community would handle a paying customer this way.
I never write reviews, but . . . . . this is an absolutely amazing little place. I had to wait a little while to see my technician, but once I got in, I was very, very happy with the services provided. I had never had bikini waxing done, but I researched a lot of different salons. Mary was fast, professional, and talked to me through the whole thing. I am definitely going back to see her. I could not have asked for better service. I recommend this place 100%. Their TREATMENT pedicure and facial services were the best, using epoch of NuSkin. Love it.
I have always had wonderful, quality service from this salon over the past few years. I get appointments that are convenient to me -and I feel like they listen when I request differnt services. Manicures/pedicures are the best around - and especially great prices!